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MetroMoms Cancellation & Prize Policy

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MetroMoms Event Cancellation & Prizes Policy

 


Cancellations

Notification

We understand that circumstances beyond your control may disable you from attending an event for which you have RSVPd. Please notify MetroMoms of any cancellations on or prior to the Cancel By date for each event by filling out the Contact Form or calling 214.605.0006.

Refunds
If you make a cancellation on or prior to the Cancel By date, you will receive a full refund. The Cancel By date is listed at the bottom of individual event pages.
If you cancel after the Cancel By date but more than 36 hours prior to the starting time of an event, you will receive a 50% credit which can be used for a future MetroMoms event within one year of the cancellation date.
If you do not attend an event and fail to cancel within the time periods set forth above, you will not receive any refund.

Raffles, Promos and Gift Bags
You will not be: entered in the raffle, eligible to receive any promotional items (e.g., the first x number of moms to RSVP receive y) nor entitled to receive a gift bag unless you are in attendance at that event.
Gift bags are distributed at the conclusion of events. If you attend the event and must leave before the conclusion, you may designate a friend at the event to pick up your gift bag for you. You - and not your friend - must tell MetroMoms that you have made that arrangement. Gift bags will not be saved for you.
You must be present at the time promotional items and raffles are drawn to be eligible to win.

Severe Weather
If an event must be cancelled due to severe weather, we will notify you by e-mail of the cancellation and rescheduling date. If you are unable to attend a rescheduled event, you will receive a 100% refund. 

Prizes & Photos

Repeat Winners
Due to our contractual obligations to companies sponsoring and providing raffle items for MetroMoms events, we are unable to award the same make and model of an item with a retail value exceeding $100 to anyone who previously won that same item at a MetroMoms event within the previous 48 months. This does not include items in the same category, but from a different manufacturer. For example, the winner of a Quinny Buzz stroller is not eligible to win another Quinny Buzz stroller (regardless of fabric changes), but is eligible to win a Quinny Zapp stroller or any other stroller.

Defects
MetroMoms is not responsible for any design defects, breakage or other problems with any of the items we give away.

Photos
Please note that we take photos at our events and post those photos on our website and social media pages. By attending an event, you expressly give us permission to take and post photos of you and anyone attending with you.

Right to refuse service

By purchasing an event ticket, you agree to exhibit appropriate behavior and to abide by the policies herein. We have the right to refuse service to and/or ask parents who violate this policy to leave an event. We also have the right to refund future event tickets to parents who have violated or threatened to violate this policy.

MetroMoms also retains the right to refund tickets held in a shopping cart and purchased after an event has sold out.

We cannot make any exceptions to these policies. Thank you!

 
 

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