We understand that circumstances beyond your control may disable
you from attending an event for which you have RSVPd. Please
notify MetroMoms of any cancellations on or prior to the Cancel
By date for each event by filling out the
Contact Form or
• If you make a cancellation on or prior to the Cancel By date,
you will receive a full refund. The Cancel By date is
listed at the bottom of individual event pages.
• If you cancel after the Cancel By date but more than 36 hours
prior to the starting time of an event, you will receive a 50%
credit which can be used for a future MetroMoms event within one
year of the cancellation date.
• If you do not attend an event and fail to cancel within the
time periods set forth above, you will not receive any refund.
Raffles, Promos and Gift
• You will not be: entered in the raffle, eligible to receive
any promotional items (e.g., the first x number of
moms to RSVP receive y) nor entitled to receive a gift
bag unless you are in attendance at that event.
• Gift bags are distributed at the conclusion of events. If you
attend the event and must leave before the conclusion, you may
designate a friend at the event to pick up your gift bag for
you. You - and not your friend - must tell MetroMoms that you
have made that arrangement. Gift bags will not be saved for you.
• You must be present at the time promotional items and raffles
are drawn to be eligible to win.
If an event must be cancelled due to severe weather, we will
notify you by e-mail of the cancellation and rescheduling
date. If you are unable to attend a rescheduled event, you will
receive a 100% refund.
Prizes & Photos
Due to our contractual obligations to companies sponsoring and
providing raffle items for MetroMoms events, we are unable to
award the same make and model of an item with a retail
value exceeding $100 to anyone who previously won that same item
at a MetroMoms event within the previous 48 months. This does
not include items in the same category, but from a different
manufacturer. For example, the winner of a Quinny Buzz stroller
is not eligible to win another Quinny Buzz stroller (regardless
of fabric changes), but is eligible to win a Quinny Zapp
stroller or any other stroller.
MetroMoms is not responsible for any design defects, breakage or
other problems with any of the items we give away.
Please note that we take photos at our events and post those
photos on our website and social media pages. By attending an
event, you expressly give us permission to take and post photos
of you and anyone attending with you.
Right to refuse service
By purchasing an event ticket, you agree to exhibit appropriate
behavior and to abide by the policies herein. We have the right
to refuse service to and/or ask parents who violate this policy
to leave an event. We also have the right to refund future event
tickets to parents who have violated or threatened to violate
MetroMoms also retains the right to refund tickets held in a
shopping cart and purchased after an event has sold
cannot make any exceptions to these policies. Thank you!