Cancellations
Notification
We understand that circumstances beyond your control may disable
you from attending an event for which you have RSVPd. Please notify MetroMoms of any cancellations on or prior to the
RSVP date for each event.
Refunds
• If you make a cancellation on or prior to the RSVP date, you
will receive a full refund.
• If you cancel after the RSVP date but more than 36 hours prior
to the starting time of an event, you will receive a 50% credit
which can be used for a future MetroMoms event.
• If you do not attend an event and fail to cancel within the
time periods set forth above, you will not receive any refund.
Raffles, Promos and Gift
Bags
• You will not be entered in the raffle for an event unless you
are in attendance at that event.
• You will not be eligible to receive any promotional items (e.g.,
the first x number of moms to RSVP receive y)
unless you are in attendance at that event.
• If you do not attend an event for which you have paid, and you
are not entitled to a refund per the policy stated above, you
may request within 12 hours of the event by e-mail that we hold
a gift bag for you. You must make arrangements to pick up that
gift bag in person or at a MetroMoms event within 30 days of the
initial event. Gift bags
will not be mailed or otherwise delivered.
Severe Weather
If an event must be cancelled due to severe weather, we will
notify you by e-mail of the cancellation and rescheduling date. If you are unable to attend a rescheduled event, you will
receive a 100% refund.
Prizes
Repeat Winners
Due to our contractual obligations to companies sponsoring and
providing raffle items for MetroMoms events, we are unable to
award the same make and model of an item with a retail value
exceeding $100 to anyone who previously won that same item at a
MetroMoms event within the previous 48 months. This does not
include items in the same category, but from a different
manufacturer. For example, the winner of a Quinny Buzz stroller
is not eligible to win another Quinny Buzz stroller (regardless
of fabric changes), but is eligible to win a Quinny Zapp
stroller or any other stroller.
We
cannot make any exceptions to these policies. Thank you!
